Your tiles from Casa:1
We want our cement tiles and wall tiles to be a source of great pleasure to you for a long time into the future. We go about this by responding quickly to your initial query and ensuring that your order is processed smoothly from the offer right up to delivery and of course in our response to any possible complaints.
The best kind of complaint is no complaint!
However, if you have any reason for complaint, please let us know without delay. The sooner we are informed about transport damages, the quicker we can assist with this. Please inform us as soon as possible (at latest within 36 hours after receipt of delivery) in writing of any incident and send us photos of damaged cartons and/or tiles. Send us an e-mail to firstname.lastname@example.org.
Please bear in mind that we cannot assume any responsibility for the accuracy of quantities ordered. Make sure to allow sufficient reserves for possible offcuts and an adequate supply of spares.
Special instructions for cement tiles
Casa:1 Cement tiles are exclusively manufactured by hand. As is the case with all products that are individually manufactured by hand, deviations in colour, size, structure and quality may arise. These are an integral part of the product and may not be taken as grounds for complaint.
When impregnating and maintaining your cement tiles, please make sure you use only products that are explicitly suitable for this. You will find information on maintaining Casa:1 cement tiles in the menu item "Installation & maintenance".
The installation of cement tiles requires skill and precision. Find out if your tiler has experience installing these types of tiles. You will find information and tips in the menu item "Installation & maintenance".
The colours portrayed on our website, in our catalogue or in photos are not an exact match to the actual colours of the tiles. Therefore, we cannot provide any guarantee as to the accuracy of colours. If you are in any doubt, we can send you a colour sample - depending on the availability.